What to Do When Your Mac Won’t Connect to the Internet

Forget WiFi Network

How to connect to the Internet with your Mac
Keep your family productive, connected, entertained, and safe. This seems gimicky, but I do hope it helps some of you out! Conveniently, OS X will show you what your wireless status is via a dynamic icon in the menubar. There are a variety of appliances and gadgets in your house that could be affecting the signal, including microwaves, power lines, wireless speakers, etc. Input a password if necessary. My roommates connect to use our wireless network with their PC's just fine, and my Mac connects to other wireless service at school and work and works just fine.

Wi-Fi Problems?

How to troubleshoot Wi-Fi connectivity

See Potential sources of wireless interference for more information about interference and solutions. Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP. The above steps will remove your Wi-Fi network passwords. If you do not know them, or if your network does not use passwords to restrict access, you should contact your network administrator.

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Preparation First, determine what the issue is. Does the symptom occur with more than one Wi-Fi device? Wi-Fi issues may be related to the network in question or they may be related to the Wi-Fi computer joining that network.

Usually, if other computers or devices such as Apple TV or iPhone are able to get on the Internet without issues, then your Wi-Fi router is probably fine. If you only have one Wi-Fi device, proceed with this article.

Make sure your software is up to date. If you use a third-party Wi-Fi router, check with the manufacturer to confirm that it has the latest firmware installed.

If an update is available, follow the manufacturer's instructions for updating the firmware. To determine if your Apple Wi-Fi base station firmware is up to date, see Updating your software.

Some networking issues may be caused by loose or disconnected cables. Verify that all Ethernet and power cables connected between your modem and your Wi-Fi router are correct. Verify that you are using the recommended settings for your device. See Recommended settings for Wi-Fi routers and access points. Restart your network devices.

Powering your modem or router off for a few seconds and then on again may resolve network issues without any additional troubleshooting.

If you have phone service through your ISP, power cycling your modem may interrupt that service. You may need to contact your ISP in order to restore your phone service if your modem is reset or powered off. Make sure that you have alternative means to contact your ISP such as a cell phone to avoid unnecessary delays in restoring your Internet or phone service.

Troubleshooting Click the solution link that appears below the Wi-Fi symptom. My Mac does not connect to the Internet Webpages do not open in Safari or other web browsers. These pages may be blank or you may receive an alert that "You are not connected to the Internet". Internet applications such as Mail, iChat, or the App Store cannot connect to their servers. Solution Use these steps if your computer cannot get online. Make sure that Wi-Fi is on. The Wi-Fi network with which your Mac is associated will be checked, as shown below: Enter the name of your network and choose the Security your network uses.

Choose System Preferences from the Apple menu. Choose Network from the View menu. Select Wi-Fi, then click the Advanced button in the lower-left hand corner of the screen. Your window should look like this your IPv4 configuration may be different and your IPv4 address will definitely be different: If no IPv4 address appears, or if the IP address starts with " See below for this tab.

A correct DNS configuration allows your computer to connect to www. Try connecting to your router through Ethernet, if your Mac has Ethernet. Connect an Ethernet cable directly to your Wi-Fi router from your computer. The Wi-Fi network seems slow Streaming movies may skip or pause.

Webpages may not load quickly. Solution If Internet access is slow on your computer, confirm your network supports the correct Wi-Fi standards.

Hold the Option key while clicking the Wi-Fi menu. The network connection drops unexpectedly Your Mac may not not stay connected to your Wi-Fi network reliably. Your Mac may stop accessing the Internet during use. Solution Use these steps if your computer disconnects from its Wi-Fi network unexpectedly. After restarting or waking from sleep, my computer might not connect to the Internet After waking from sleep or starting up, your computer may not show that it is connected to a Wi-Fi network.

After start or wake, your computer may indicate that it is connected to a network, but does not connect to the Internet. Solution Use these steps if your computer does not automatically connect to your desired Wi-Fi network. Select the Wi-Fi tab and view your Preferred Networks list.

Select each network and click the minus - sign to remove those networks from your Preferred Networks list. Click OK and close the Network preferences.

Remove your stored network passwords using the Keychain Access Utility. Your window will look like this: Close all your Internet browser windows and close the browser programs themselves. Shut down all additional programs operating on your MacBook. Shut down the computer and give a few minutes of inactivity before turning it back on again.

Open the Internet browser and reactivate the Wi-Fi connection. Restart the wireless router, if accessible, by pressing the reset button using a pen or a paper clip. The reset button should be located on the rear of the router, and should be a recessed button that is clearly marked.

If you cannot access this button, simply unplug the router, leave it off for a few minutes, then plug it in again and give it time to start up. Share Share on Facebook.

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